Failure to reconnect services

On the 18 May 2015 I got a call from a Joburg Water technician informing me that they are at my house to disconnect water services due to an outstanding amount.<br> <br> I then made full payment of the amount in question on 19 May at 10am. Following which I called the CoJ call centre and requested a reconnection. I was aked to forward the proof of payment, which I did. THe lady who assisted was Kgomotso. <br> <br> It is Friday today and i am still with water. I have made numerous calls to CoJ on *** and I spoke to various agents, namely, Thokozile, Nonhlanhla and Kgaogelo. And everytime ive called, they have requested proof of payment and i obliged. <br> <br> However, 4 days later I am still without water and I did forward my query to joburg water on their customer service email address since they are not picking up their phone. <br> <br> I do not know what to do at this point as the situation is now dire and I am without a service that I have already paid for.