EXORBITANT water account and FAILURE to deliver

In a nutshell. In 2006 we sub divided our stand and we ordered a water connection. I have proof that it was paid for and installed. We sold the one stand. In 2012 we bought the vacant stand back and built a house that was completed and let out in December 2014. AFTER REPEATED VISITS TO THE JOBURG COUNCIL WE ARE STILL BEING CHARGED RATES FOR VACANT LAND. Then again, after REPEATED visits to the *********** municipality I was told to order yet another meter which I did and paid R18 000 for it. They confirmed it would take 31 days to install. This was in April and to date I have not received the meter (no communication either). In the meantime I'm getting water bills ranging from R6 000 to R16 000 because there are two houses and only one meter. I have appointed a third party to try help me sort this out, but I've heard nothing from them either. IS THERE ANYONE AT THE JOBURG COUNCIL THAT CAN HELP????I'M TIRED OF DEALING WITH THIS INCOMPETENCE. I have confirmation that there are no leaks.