Excessive bills and no responses on complaints

I sent the below e-mail on the 6th of August. To date i have received no response only more excessive bills. <br> <br> Good Morning<br> I recently received a bill for almost R3000 for electricity even though I had been overseas from 1st of July until the 13th of July. I reported this issue to your call centre and was given reference number ***. So the electricity usage was the highest ever even though I was not at home?<br> In addition an auditor accessed my property in July and advised that my house does not have a meter? How on earth is that possible. I have always received reading and when there have been any technical failures your technicians have been able to reconnect my electricity at the main box in the next street.<br> Please note that I do not use heaters as I have a wood burning fireplace, only have a gas stove, do not have an aircon. No one is even in the house during the day to use electricity. The only electricity used if for:<br> 1. Daily tv<br> 2. 2 medium sized fridges<br> 3. Washing machine 2 loads per week (family of 4)<br> 4. Lighting<br> Taking this into account it is not possible for my bill to amount to R3000 .I am very diligent on paying so please be fair on your billing.