Exceptionally Poor Service!!!!

I have been struggling with the City of Johannesburg Region C office since about May 2025. After 4 visits to the office, and dealing with staff, ie Octavia who provides poor service, 3 months later a refund due to me is still outstanding.

Octavia provided me with her cell phone number. Thinking she would be helpful, I was sadly disappointed. I followed up with her on 3 occasions via what’s app. She would read my messages and to date, I have never received any type of response.

Following this poor service, and being very frustrated, I escalated this extremely urgent matter to management a month ago. My initial email escalated on 21 July 2025 was responded to by a lady Busiswe Mafadwa. She appeared very helpful at first, requested information previously provided to the staff in the office and committed that this should be resolved within a month. For the past 2 weeks I have sent 5 follow ups querying status of this matter. To my surprise, the very same poor experience I escalated in now being experienced by management. I have not received even the courtesy of an acknowledgement of these past 5 emails. It’s appears my emails are being delivered into a black hole.

This is extremely unfortunate as we as customers pay for a service and are entitled the receive the same. It is extremely disrespectful to blatantly ignore a person.

It is unacceptable that I must struggle for 3 months for a simple matter like a refund rightfully due to me.

I am now pleading for your intervention to have this matter resolved without a further delays or excuses from City of Johannesburg.

I look forward to your favourable assistance.

Regards,

Luke Le Cordier