Exceptional Superior Service

I want to thank Nduvhuwo Phemula from the bottom of my heart for a job well done. My query had been pending for more than a year. The problem came from the fact that when I first requested that my account be combined, a mistake was made on my account, and the consultant who helped at the time generated a new water bill, which they then rebilled me from when we bought our house. I went to the Booysens walk-in centre after pleading with the callcentre to correct the mistake. Although cases were logged, nothing was done. I ultimately made the decision to go to the Braamfontein Centre. Morris then directed me to Ndovhuwo, his manager/supervisor. When I told him about my predicament, this man listened and showed sympathy for me. He promised to take care of the problem and I would just need to follow up in a week. Regretfully, the division to whom he had escalated the query did not respond. As directed by him, I continued to ask questions via email, but the consultants didn't reply. I made the decision to return to the Braamfontein offices during the first week of January. Once more, Ndivhuwo was our go-to manager. This time, he made the decision to get in touch with the division manager telephonically, who needed to fix the problem. Within a week of the phone call. My account was now corrected. I'm relieved, that there are still attentive supervisors. Maintain your excellent customer service in Braamfontein Ndivhuwo. God bless you much more, Ndivhuwo. Thank you so much.