Excellent Customer Service from Call Centre

<p>Thank you very much Emmanuel Mokoena for you excellent customer approach. On my initial call, Andile cut me off, and I thought to myself, here we go, another state entity proving its worth...However, on that second call with Emmanuel, he was friendly, offered to email me the statement, and stayed on the line to ensure that I received it. He did not put me on hold at any point, and did not waste my time with unnecessary information. I was quite impressed! Emmanuel, you are a real asset, and in one call, you managed to assure me that the customer is important to our municipality! Well Done!</p>