Estimate meter readings for 3 months in a row causes my bill to skyrocket by 50% per month.

<p>I received my first reference number on 13 March ***). They decided the problem was resolved and closed the call without alerting me.</p> <p>I opened a new call and received a new reference number on 21 April ***).</p> <p>Since they installed a smart meter I have been receiving estimated readings (not so smart).</p> <p>These estimates are estimates at 50% more than my actual usage.</p> <p>I was told that if I don't or can't pay the amount I must go and stand in line for hours to arrange a payment plan due to their incompetence.</p> <p>I called today again - 13 May - and was told it can take up to 6 weeks to come through and take a reading.</p> <p>In the interim I must pay thousands more per month!!!</p> <p>Completely *********** and unacceptable.</p>