Empty promises and risking lives of customers

I reported a problem on Saturday, 30/05/2020 in the morning and was told my call has being logged with Polkadraai division and that the call would be attended to. I phone again 4 hours later an was told again that it would be sorted.

I phoned again on Sunday, 31/05/2020 in the morning because nobody attend to my problem, and again I was told it will be resolved. I phoned again at approximately 14:00 and was told that my call will be escalated.

What does it take to make Eskom realize that their customer comes first, and not making empty promises? Must my house burn to for them to assist because my life and my family is at risk.