Electricity account incorrect for months and has now been disconnected

My electricity account meter reading is incorrect. I queried this on the 15th of February and emailed a photo of the correct reading. I have been telephonically following up on this regularly since then, and went in to the Customer Care Centre on the 19th of June to try resolve this matter. My electricity account is still showing an incorrect reading, and I have been paying what I have calculated to be my actual charges each month. My electricity supply has been disconnected, and I urgently need it to be reconnected while my account is being attended to. I have tried to attend to this on the phone but was told it can only be done in the walk in centre. I don't live in Gauteng so my mother took time off work and went in on the 17th of August to request for it to be reconnected. I called again today for progress and was told that there has been no reconnection requested and someone needs to come in. I have done everything I am told to do! There has been no electricity at the house for three weeks and this service is completely appalling and unacceptable! This has 1 star as zero stars was not an option