Double standards

Requested a disconnection in Blairgowrie on 10th February 2015. One month later it is still not done.<br> <br> Normally when a power bill is left unpaid, the power is disconnected the next month. This particular account has not been paid for 14 months and has not been disconnected despite a request to do so. WHY? <br> <br> We have visited their offices 4 times and called the call centre about 50 times. All we ever hear is that it is someone else's responsibility and that \I can do nothing about this"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;826423;793962;16;2;0;1;0;0;2;NULL;NULL;NULL;15/03/11 8:01;15/03/11 6:16;ADSL Line not activated;CM***;;***;Ref Number (for the installation - ***) <br> <br> We had our Telkom Line and ADSL installed yesterday - we decided to use Telkom as our Internet Service Provider. The Technician completed the installation gave me some instructions;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;824656;33;1;2;0;1;0;0;2;NULL;NULL;NULL;15/03/11 8:17;15/03/11 6:23;An automated response is not really a response!?;***;Dont know???;***;I complained on 6 MArch about an un-announced freezing of my account due to FICA \non-compliance\"". Within a few minutes FNB had \""responded\"" to my complaint with an automated message saying the complaint would be looked into and someone would contact me. It is now 11 March and I am still waiting"