Dissatisfied

i had my water turned off due to a billing query I had my electricity changed from normal system to prepaid in January 2015 but since then to end of June I was billed for electricity I called and sent in e mails but it still was not rectified on the evening of the 02 September 17:00 someone disconnected my water I went in the very next morning to the Horison street office (Morris ) consultant checked the system confirmed that the account had not been reconciled to jan but instead April he referred me to Florida here I spent a few hours, after being assisted by the manager here it was resolved I payed what was due (not the 4000+) the city was claiming but R644,00 actual amount since that date 03/09/2015 I have had no proper supply someone was at the meter on the 03/09/15 but there was a leak I had to get a private contractor out to shut off the water when I call in I'm given the usual that it would take 56/72 hours to be reconnected as they have no record of reconnection. I spoke to lerato 06/09/15 who called me back yesterday to confirm that I would be reconnected I still have no water. I plan to take the legal route as my rights have been infringed