Disgusted at such behaviour from 'management!'

I am totally outraged and disgusted at the behaviour I endured today. Smanga Nkosi needs some serious training on how to deal with customers in a diplomatic and respectful manner. I was there to negotiate an arrangement for our ridiculously overcharged electricity bill. He refused to hear me out or even attempt to kinky explain the City's arrangement terms. <br> <br> Firstly, he rudely tells me he doesn't 'know' me when entering his office, even before greeting me. Then he takes a call and leaves the office, without excusing himself. Totally disrespectful! Then he waltzes back in and starts going off at me irrelevantly. I try explaining my query, so he gets arrogant and rude! It's absolutely not acceptable and not someone I would have in customer service. He deserves to be in back office where he doesn't have to deal with the humble public.<br> <br> Upon my frequent visits to this centre, I have seen people totally appalled by him,on two occasions. It's not fair or ethical to be treated in this manner.<br> I would like a personal apology in writing from him!<br>