Disfunctional Call-Centre, City of Joburg

Totally, totally, totally inept call-centre. Several times in the past I have waited 45 minutes or more on the phone, only to be put on hold once again or simply hung up on; without me even saying "Good morning". As an actual payer of rates, refuse, water and electricity, I DEMAND (!!!) better. I wonder if we decided to boycott and stop paying our bills as to how quickly we would hear from the council? All I ask is get your public communications sorted out, please. The current modus operandi and the status quo is completely unacceptable.