DISCONNECTION OF WATER

I WENT TO SEE STELLA ON THE 19TH OF FEBRUARY AT JOBURG WATER AT SWISS HOUSE SHE WENT THROUGH MY HOUSE ACCOUNT AND I WAS ASSURED THAT NO METER WAS INSTALLED AT MY HOUSE SHE WILL THEN ORDER THE NEW METER FOR INSTALLATION. I ADVICE HER THAT WATER HAS BEEN CUT OFF AT MY HOUSE SHE THEN ADVICE THAT SHE WILL CALL MR MASIYA WHO IS THE TECHNICIAN FOR RE-CONNECTION TO VIA MY HOUSE ON THAT DAY OR OVER THE WEEKEND SHE CALLED HIM AND CONFIRMED THE REQUEST, TILL TODAY I HAVE NO WATER AT MY HOUSE, I THEN CALLED STELLA ( ***) ON MONDAY THE 22ND SHE THEN GAVE ME MY MASIYA CONTACT DETAILS ( ***/ ***) TO FOLLOW UP WITH HIM AND A REFERENCE NUMBER ( 400 734 212 ) HE GAVE ALL THE STORIES OF THE WORLD WHICH I STILL DON'T UNDERSTAND, AND SAID TO ME HE IS NOT GOING TO COME OVER AND RE-CONNECT THE WATER AS HE WAS NEVER ISSUED WITH A JOB CARD....I AM SO DISAPPOINTED AT HOW THE CUSTOMER SERVICE AT JOBURG WATER APPLIES MAY I HAVE MY WATER BE RECONNECTED AS IN YESTERDAY...