Disconnected without contacting us

I recently bought a house and was told that my city power account will be created, and once created I will receive communication.

It seems like my account was created in June 2017 and I was not told. On the 22nd August 2017 my electricity was disconnected without even a warnin as I would've paid if I atleast had an account number to produce when paying!

It's the 26th today and still no electricity, this has impacted our productivity as we work from frequently.

Could my query please be attended to. I have spoken to Sibongile from the Randburg offices who told me that she has logged my reconnection request, but when I called on Thursday... I was told that my query was not flagged by Sibongile Maseko from the call centre.

So this is very *********** as we expect the government to communicate with us before doing stupid things like this, considering the weather also, this is ridiculous service.