Custome care my ******

I bought a house in December and had to take off work and go in to Randburg Rates Hall on 18 May to make sure the water and lights where actually on my name as I have not received ANY invoicing from them!!! I asked for statements up to May so I can make payment and have all paperwork! The “Idiot” gave me all the right statements accept the last one. The one I had to make payment on is another account!!! Only noticed today that it is another house that I payd, I phoned so that they can fix THEIR mistake only to find out that I HAVE to AGAIN take off work to rectify the mistake an “IDIOT” there made!!! Why is there even such a thing as a call centre then???????? Job creation, creating jobs and nobody does WOR****! And NOBODY I talked to knows how to speak to a customer!!!! Half of my conversation the person did not have answers for my questions so they have a job but can not work it!!!!! And when I eventually spoke to the “supervisor” I got spoken to asif I was the one who made the mistake And that I must go and fix the “idiot’s” problem. So in other words, THEIR mistakes BECOMES my problem!!!!!! UNACCEPTABLE!!!!!!!