Credit transfer outstanding

I have purchased property and asked for the credit in the old Account of the previous owners to be transferred into my account.<br> <br> I produced an Invoice and a letter from the Conveyance attorneys to proof that I was the one that paid the extra money into the old account and thus needed the credit that was available to be transferred to my new account.<br> <br> Currently my account is standing in areas when it should be in credit.<br> <br> I need the credit transfer to be **** so that I can pay any outstanding money to get my account up to date.<br> <br> This has been delaying since May of last year when I transferred the water bill into my name.<br> <br> Can someone please do their job and stop giving me reference numbers with no results.<br> <br> I have visited the Braamfontein offices three times and called the call center on ***more than 10 times.<br> <br> I am going to take legal action against the City of Johannesburg if this matter is not resolved soon.<br> <br> I am highly frustrated because it could result in my electricity and water being cut off because of this delay in service , when I am not at fault.<br> <br> <br> <br> <br>