CoJ Waste of time and taxpayers money

CoJ for 2 months we have been unable to upload our meter readings in order for you to bill us correctly and then when we address this with you, you have the nerve to respond after the window period (that was never opened) stating the period is now closed...2 weeks after the fact. Then when one tries to download a statement to make payment, it shows as "pending" for 6 days - how long does it take to upload a document? Try and log a complaint and you get "unexpected error". Tell me how you actually service the public who pay you??