COJ REFUND DEPT REGION C PASSING CREDITS NON EXISTANT - SERVICE SHOCKING AND UNACCEPTABLE ***

COJ -REFUND DEPT COMPLAINT REGION C : *** *** INO JNF GONCALVES - NO REFUND OR FEEDBACK VIA CALLCENTRE OR EMAIL. I have been waiting for a refund which was approved by COJ on 6 June 2026 and when I called COJ CALL CENTRE regarding the refund on the following dates and times this is the response I have received with no progress:

1. 22-6-2 Called COJ call centre and Spoke to call agent Kgopopse at 12:31 who advised that the refund was approved on the 11-6-2026 and it would take 14 working days to process then to check again on the 3-7-26 for the refund.

2. 7-7-26 Called COJ call centre at t 9:54am spoke to Khamo who advised that they escalated it to a manager as to why the refund has not been processed and to check by next week wednesday 15-7-26 as to the progress.

3. 23-7-26 Called COJ call centre at 11:32am spoke to Wandile who advised that nothing was referred to management escalation process and therefore was escalating the matter to 4 managers from the call centre and to call on 3-8-26 to follow up. I have tried to follow up with the call centre but nobody is picking up the phones to follow up on the progress. 4. 24-7-26 An email was sent to Region C advising of the frustration experienced to follow up regarding this refund processing into the attorney's account ****s Van Heerden as yet Region C has not responded to the email. 5. 11-8-26 Called COJ call centre at 11:09am spoke to Zuzile and asked her if I could speak to the manager as I require feedback regarding feedback from the Refund department as to when the credit will be processed. The manager Unathi spoke to me and advised that she sent a follow up email to the refund department regarding the refund and that the credit payments are made on a Tuesday and Thursday and to follow up again with the call centre the following week. 6. 13-8-26 Called CoJ again at 10:41 and was advised by Thato there was no feedback from the Refund Department and just to keep on following up every Tuesday and Thursday to see if the credit has been passed. 7. 26-8-26 Called COJ again at 10:38 spoke to Aiden and asked that a Manager call me back as I keep on being told to follow up on Tuesdays and Thursdays as the credit run is passed on those days, yet Refund Department has not provided feedback on the systems as to a response to manager's emails or when the credit will be passed. I insisted that a manager should call me. Rifilwe the supervisor/manager called me back at 11:06 to advise that the Refund department has not responded or annotated anything on the system as to the refund and that she has also escalated the matter again to Refund Department advising them that the matter has been escalated 3 times to their department from a escalation process. I then asked how to go about complaining regarding the Refund Department's lack of correspondence and not advising when the credit would be passed. I have also emailed COJ Ombudsman on Friday 29-8-26 and have yet to receive a response. Can this refund be processed and credited to Attorney's Trust account as a matter of urgency and email me on date that it will be passed so I can follow up with attorneys to transfer to my account.

This service is totally unacceptable and no response from COJ Ombudsman just shows lack of service from COJ.

Please contact me via email as I require all correspondence to be in writing.

Mr JNF Goncalves