CoJ Municipality, calls not answered

One star is too high for this (alleged) circus of incompetence.

Their website states "All queries for the City of Johannesburg should be channeled through Joburg's Call Centre on 0860 Joburg or ***or e-mail ***, which is available 24 hours 7 days a week."

After holding for 20 minutes, being assured every few seconds that "We are experiencing high call volumes. Please hold for the next available agent" it is clear that the managers of COJ confused availability 24/7 (to the public) with availability of operators.

An email was sent, when will this be logged so that I can phone again but this time hire someone to spend a full day waiting for COJ phones to be answered?