City Water not sending anyone out to repair water leak

I have a leak at my metre, I logged a call on the 26 October 2020, there has been no correspondence to me , advising me on the status of my query, I have sent emails everyday and still nobody responded to me. I only got an automatic reply. You try to call on the numbers on the website, toll free numbers don't work. Tried the city of joburg no, when you finally get to a human they drop your call purposely, because at first I thought it was a mistake but it happened a few times. Now I must pay for an issue that still hasn't been resolved and secondly the metre readings are completely off, are they just averaging what you would use and charge you???.so frustrating it's a waste of water and secondly it's money coming out of my pocket.