1 reviews | Active since Oct 2016
City Powers' Billing Department
<p>With regards to the billing department at City Power, it is the worst service ever. I have been quering my account with them since last year when they decided to just estimate meter readings and expect you , the customer, to actually pay it. How on earth do they expect you to pay R36 000 of estimations over a year without the correct readings. Another problem is if you now are fortunate enough to have that kind of money and pay it, then they sort the problems out and you sit in credit YES credit, they do not refund. I have received a pre-termination notice which was stuck on my front wall with prestick this morning. The R300 paid every month in good faith even with the account in arrears makes no difference. Legally I think they are in the wrong. My point is, we live in South Hills where the majority of the people are terribly poor and are battling to live from hand to mouth without the extra stress of not having power and having to deal with City Powers billing problems. People have to then physically (sick and broke in some cases) get to Braamfontein and try and sort it.........WHY This is City Powers's problem not ours and we are entitled to correct accounts and not estimations. Our councilors can't even help us, we are shunted to the billing department and that is where it gets lost or ignored never sorted.. NOTHING HAPPENS. NOBODY CONTACTS YOU, NOBODY BOTHERS TO EVEN DROP YOU AN EMAIL REGARDING THEIR PROGRESS. I have been quering this since 06/09/2016. Can I please get a rise out of someone and get this sorted please.</p>
********** 964 This is the number from which I received todays call regarding my query. The call was to notify me that they will be terminating my services due to me not paying a certain percentage of the account monthly. The R300,00 monthly since this query began in September 2016 is disregarded and stated from the lady that I, ME MYSELF AND I, decided to pay R300,00 when in fact this whole problem would be solved just reading the meter but according to them it won't and were not even prepared to send City Power around to my house to read the meter. I was also told, and if these conversations were recorded, can be checked, I can go to any Councilor I wish, be it DA or whoever and they will still terminate my services as they are not prepared to negotiate they want their money even if they are in the wrong. Not prepared to send someone out to read the meter already says plenty, MONEY is what they want.
********** 964 This is the number from which I received todays call regarding my query. The call was to notify me that they will be terminating my services due to me not paying a certain percentage of the account monthly. The R300,00 monthly since this query began in September 2016 is disregarded and stated from the lady that I, ME MYSELF AND I, decided to pay R300,00 when in fact this whole problem would be solved just reading the meter but according to them it won't and were not even prepared to send City Power around to my house to read the meter. I was also told, and if these conversations were recorded, can be checked, I can go to any Councilor I wish, be it DA or whoever and they will still terminate my services as they are not prepared to negotiate they want their money even if they are in the wrong. Not prepared to send someone out to read the meter already says plenty, MONEY is what they want.