city power statements

we have been asked to register on the new e- website. After many attempts have not been successful. Does anybody else have the problem with Registering . All i want is for my account to be emailed why must we now change the process that has worked for many years to suddenly be subjected to a system that does not work. I have requested help have received reference numbers but have had no response for over 7 days now. HELP How di I get my account statement via email My account number is ***