City Power Johannesburg, prepaid installation gone wrong

Technicians came to my house to install prepaid, but ever since then, it hasn’t worked. I’ve been in constant contact with your support team, and today, one of your consultants put me on hold for more than 20 minutes. I’ve been given a reference number, but despite all this, I’m getting nowhere and the issue still isn’t resolved.

I am extremely frustrated with the service I’m receiving. I expect this to be fixed as soon as possible, as this situation is unacceptable.

Please address this matter urgently.