City Power blocked me on Twitter and my power has been out for 54 hours

City Power has blocked me on Twitter. How is it possible that this is allowed. My power has now been out in our area of Randpark Ridge for 54 hours (since Saturday at 7am) and there have been no updates whatsoever. I have sent 7 tweets since the power went out asking for an update only to find I have been blocked by City Power. This is absolutely unacceptable for a Municipal organisation to be able to block a paying customer for no good reason.