City of Johannesburg Roodepoort is the worst

City of Johannesburg Roodepoort is very useless to say the least. I had a signed payment plan with them which I was abiding to and making agreed payments on my municipal fees. They still cut my water supply even after I continued making payment. When my husband went to their offices they were not helpful saying our payments were picked late after being made as we were making payments via Checkers. So why implement a payment method that takes days to be picked on their system and considered to be non payment? We were told that there was nothing they could do to help us and that we needed to sign another payment plan. Right now we haven't had water in over 2 weeks and yet we continue to make payments. This is really not fair on us as we are paying citizens and yet our water is cut yet there's people who don't even bother and bridge their water supply and they have water which we don't have. City of Johannesburg Roodepoort needs to do better by its law abiding citizens.