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Nicola M
1 reviews | Active since Dec 2013
17 Sept 2018, 09:27
City of Johannesburg - no response to query
I have lodged a query with City of Johannesburg more than a month ago and have continued to follow-up by email, telephone and Twitter without success. We receive accounts for water usage based on an "Estimate Reading" which amounts to between R2,500 and R3,000 a month. However, our entire household and garden uses borehole water only. We do not use City of Johannesburg's water. This would be clear if the water meter is read (it is located outside our gate and freely accessible). In addition, we have a sign outside our gate which states that we use borehole water. Please can someone from City of Johannesburg assist to resolve this problem asap. Our reference number is: ********** 781.
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Nicola M's updateReviewer Update
09 Oct 2018, 09:14It has now been 2 months since my initial query with the City of Johannesburg. I still have not received any response. In fact I received another account with an "Estimate Reading" for an amount of just less than R2,000 for water usage which is simply incorrect. I phoned this morning and the query has been escalated. I have also been given the number of the complaints department (namely ********** ) which I tried to phone but which number does not work. City of Johannesburg, please can you respond to my query.
NM
Nicola M's update09 Oct 2018, 09:14
Reviewer Update
It has now been 2 months since my initial query with the City of Johannesburg. I still have not received any response. In fact I received another account with an "Estimate Reading" for an amount of just less than R2,000 for water usage which is simply incorrect. I phoned this morning and the query has been escalated. I have also been given the number of the complaints department (namely ********** ) which I tried to phone but which number does not work. City of Johannesburg, please can you respond to my query.