City of Johannesburg – No response for 5 months regarding municipal account update after property transfer

I have been attempting to engage with the City of Johannesburg since October 2025 regarding the updating/opening of my municipal rates account following a property transfer. Despite multiple emails and phone calls, I have received no response whatsoever from the relevant COJ departments. Phone lines go unanswered, emails are ignored, and there has been no feedback or guidance provided. The only platform that responds is eJoburg, however they are unable to assist with resolving the ownership/account update issue. The municipal account is still reflecting the previous owner’s name, despite the transfer having been registered, and I am unable to formally regularise my account or receive proper statements in my name. This has placed me in an extremely difficult position, as I am trying to comply with my obligations as a property owner but am being blocked by complete non-responsiveness from COJ. Five months without any assistance or communication is unacceptable. I am requesting that the City of Johannesburg urgently make contact with me to: • Update the municipal account into my name, and • Advise on the correct process to finalise the account and billing going forward.

I am more than willing to provide any required documentation — I simply need COJ to respond.