City of johannesburg municipality please help!!!

Since OCTOBER 2022 I have been trying to get joburg water to come and fix a burst pipe in my property in Bryanston. I have called them and they have promised that they will come out and fix it. It is February 2023 and it has still not been fixed?? Reference numbers for the call out 18 Oct : *** / 20 Oct : *** / 2nd November - Same as previous / 15th November : *** / 25th November : - Same as previous / 8th December : *** / 12th January *** / 16th January - Promise to come out and fix but no shows! PLEASE HELP!!!!!!!