City Of Johannesburg Municipality Inconsistency of Online and Customer Care line

The inconsistency and experience of their online and customer care line are disappointing.

I called the customer line several times to request statements of my account dating back to 2021 to 2024 - only to be told I can only be issued 3 statements by Matshidiso Moeketsi <***>.

I needed statements for the year 2022. However, I also called on 18 November 2024 where I was assisted with 2021 statements for the entire year and there was no issue of being limited to 3 Statements. Firstly, I do not understand the reason for this rule when I am the owner of the account and need visibility of the statement. Secondly, the online account portal does not have certain years available like the year in question 2022 - otherwise, I would have downloaded the statement myself.

Can the City of Joburg municipality please advise on this and make the experience more user-friendly and be able to provide its people decent service?