City of Johannesburg Hasn't Refunded Us - TWO YEARS LATER!

2 YEARS LATER AND CITY OF JOHANNESBURG IS STILL SITTING WITH OUR UTILITIES DEPOSIT! We sold our commercial property in early 2017. We requested the utilities deposit back countless times to which our emails and phone calls have gone unanswered. Eventually City of Johannesburg answered an email on 18 June 2018 at 12.04 pm stating "Please note a refund application is required for the refund to be procesed. Kindly request your transferring attorneys to apply for the refund on your behalf". We had already sent this letter way back, the first time on 29 May 2017. Nevertheless, we again sent them the letter. Our attorneys have sent countless emails since. To this day, no deposit has been processed. Emails and phone calls go unanswered. Mayor Herman Mashaba and the Democratic Alliance - you are asking me to vote for you. Please give me a reason to?