City of Johannesburg Failure and Unfair Charges

I am certainly not impressed by the City of Johannesburg. Living a hectic lifestyle I pay my statements without fail every month, once I receive the email. Last month the City of Johannesburg failed to email me my statement. When it was received on the 05 August 2019 I immediately paid it on the 06th August 2019.

Only to receive a pre-termination notice. I called into the City of Johannesburg and I was accused of "not finding the time to come in so its my fault the letter was issued". How is this possible when the City of Johannesburg failed to send me the invoice, I have a hectic lifestyle and don't have the time chase down service delivery when the services I am paying for is not delivered.

I was subsequently informed that I need to also pay for the termination notice. This is completely *********. How is it that the City of Johannesburg failed to send out the invoice and yet I am charged for their failure?

Why is it that I am threatened with termination when they failed to do a basic service delivery of providing me with the invoice on time to pay the account.

What awful service delivery!