City of Joburg - not adhering to constitutional court ruling!

On the 27th of September 2017, two men in a white car, without identification came to cut off my water. There was a physical altercation, as I didn’t believe they had the right to turn off my water, and I went into the house to calm down. After they left, I then found a termination notice in my gate. No pre-termination notice was ever received for this.

On the 28th of September, 2 staff, wearing City of Joburg clothing, came to my gate to inform me that they were cutting my electricity. One of them found a pre-termination notice on my driveway dated 27 September, which states I have 14 days to make a payment arrangement, otherwise services would be terminated. Despite showing the female staff member this, she refused to comply with the 14 days and cut my electricity.

I have emailed the City of Joburg, the DA – who forwarded my email to various people at the City of Joburg, my ward councillor and so forth. I have found a ruling by the constitutional court that the city have to abide by the 14 day grace period. I advised them of this ruling, and have asked that they reconnect me and give me the 14 days. They have refused.

To make matters even worse - it would be laughable if it wasn't so serious- on the 11th of October, I received another pre-termination notice, dated 9 October 2017, in my gate! It is crazy! I have already been terminated! Does the one hand not know what the other is doing?

I have found out that the ESP package needed to be renewed every 6 months and that my wife could also have app****. I have asked that it be back dated, as no one had informed me, so to help us out – my request was declined.

I have told them I am willing to make a payment arrangement – as long as they reconnect me and honour the 14 days. They have failed to even acknowledge my email.

I have also advised them that since my power was cut, that the two street lights on the verge were also cut! To me, this indicates that for the past almost 10 years, I have been paying for the street lights! Not getting anywhere, and it would seem they will not honour the constitutional courts ruling on pre-termination notices. Please can you help!