Can someone who cares help resolve my query,frustr

End of August 2014 I received a statement from COJ stating that my current amount was R17,000.,on the 08/09/15 I called their call centre querying that amount was told it was a system error and it will take 14 to 21 day to clear it from my account. That was the beginning of my nightmare have been going back and forth to the municipality's offices still not getting any help while continuing to pay for current months charges, In February 2015 I was told that from Early 2014 to July I was charged by estimates not proper readings(why is it my problem?)I requested that I be given a break down of each month charge less my monthly payments of statements that I was receiving from them no could give me that and my payments are not reflecting anyway. its full two weeks without water at home because that R17,000 from 2014 has incurred interest and I was told to make arrangements to pay(how can I pay for costs that are not mine) .We tried talking with the deputy manager Called Ernest waist of out time he is rude, have no clue of what he is doing and does not know what customer service is? We called in a leakage detector he came and told us he cant to anything because they took my mete