Call Centre - City of Johannesburg

Call Centre - City of Johannesburg "All queries should be channelled through the call centre, Joburg Connect, which can be contacted 24 hours, seven days a week, ***." In which universe? for the past six months at least I've managed to get past the second prompt which relays my call to an extension that turns into some unmelodic sound. I'm paying for this call which has no time limit. The result is that month after month, the amount I'm paying for my W&L is based on the last recorded amount given, plus an additional R200 to make sure not to run into possible non-payment issues later. Either make the Joburg Call Centre Work or remove this service and edit the WebSite accordingly. It's a disgrace and a lie to call Johannesburg a "World Class City". The skimpily repaired potholes that churn up during rain and turn into ****as are another sore point. Stop spending your time and our money on deciding how much you should be paid for non-delivery of services and bonuses for non-performance of duties. Shape Up or Ship Out. Thanks to Covid tolerance of shoddy work and NO SERVICE DELIVERY is exhausted! And stop wasting my time and phone money on a Voice Message that asks me to answer two questions at the end of the call. Let me save you the bother: 1. The Voice Message has long past it's best by date. By at least six months if my experience is anything to go by; and 2. What service are you purporting to deliver? IF NO STAR WAS AN OPTION, THAT WOULD HAVE BEEN MY CHOICE!