Billing Incompetence - Just *** en BETAAL

I submitted a query regarding my outrageous water bill during a month where you were unable to even provide water to our properties and had water tankers in the road - that was submitted on 14 November 2022, I have followed up as apparently the minimum turnaround time (due to lack of competence I am assuming) is 1 month. Well I have since paid 2 accounts and followed up on the query and still no resolution. Do you think we must just continue to *** en betaal because you are incapable? Get your act together!!