Beyond useless

I have struggled for YEARS to sort out my billing with these people, wasting a fortune on phone calls and sending emails that are unanswered. They have double billed me for water and sewage for years - charged me for two properties when I only have one. The last time I spoke to them, they made me hold on the line for almost two hours while they "investigated". I spoke to someone called Koleka. At the end of the call she acknowledged the mistake and said I would be reimbursed. A month later I received an email saying my matter "a payment plan and of late payment" had been resolved. I HAVE NO PAYMENT PLAN NOR LATE PAYMENTS. I have paid all the bills, despite them being incorrect, for years. I have lived in other cities and none of their Municipalities are so useless. No wonder Johannesburg is falling apart with all these useless SEOs. Joburg Connect - you suck. But no doubt your fat cats are making billions off us.