Bad service or rather no service

We had a pre-paid meter (electricity) installed on the 14th November 2018. Since then we have been receiving accounts for electricity. We have been to their office in January 2019 with proof that we have purchased pre-paid electricity. I have also e-mail them on the 9th April 2019.

To date we have not yet received the correct account.

Seriously a person can not take time off work every time to go and sit there for hours ... without receiving any assistance to correct your account.

If your account is in arrears they are quick to terminate the service.