Bad Service from Joburg Water

We've had a very bad experience with Joburg Water in that our water was disconnected on Thursday 29 April 2021, which was the second time round.

When we went the first time to make a payment arrangement, they did not want to accept the offer. They said an inspector would be sent out to investigate why the bill was so high. That never materialised, so we then left it. Lockdown then came into force and the water was reconnected until Thursday.

Given the fact that we are still in lockdown level 1, the water was still disconnected.

Either way, this is a violation of our rights. Legally speaking, water is not allowed to be disconnected.

To make things worse, this is a residential property and it's impossible that the bill could total R700K.

The council would need to get their facts straight.