Bad Service and over charged

Hi Ntombi

The arrangement is R1000.00 pm ,R500.00 is via debit order and the other R500.00 will be manually paid on the last day of the month when my husband receive his pension.

Please read my letter carefully , as for the deposit of R10, 000.00 that I cannot afford at all you can also tell by looking at the income and expenditure, that is the whole reason I submitted all that.

The other problem is that we are supposed to get pinch of water not that you guys close it completely and that we can’t ‘even get water to drink even if we owe that much.

Please let your manager read this email ,and understand that I am in this mess because you people only demand money from me even if I explain my situation to you ,and you are the causes of this whole mess: by not sending monthly instalment, :by not fixing the surname, :by not fixing the account numbers.

We have been sent from pillar to post since 2015 and it is not fair to us even not you are still billing me every moth but I don’t have water for the past 2and a half moth.

How do you rate us if you are not servicing us.

It is our basic right as for every citizen of South Africa to get water, not to switch off completely.

Kindly forward me your Ombudsman Queries department immediately it is my right also to log this query because you are taking us for a ride for too long, I need my voice to be heard.

I have been polite about this situation now I think you guys take me for granted I will take this to media , because you don’t ‘account for your mistakes of this confusion mess you are just demanding money.

You have been bulling us for too long then I will need help to end up this whole frustration , how do you expect us to SURVIVE without water for 2 moths ? do you think if I had R10,.000.00 I was going to ignore the pain of DRAUGHT.