Bad service

We recvd bad service as well as bad attitude from the lady by the name of Gladys (not sure of the sruname) from the offices of COJ in Midrand. We have had issues with our account and had my husabdn went there on Monday. After paying the account, Gladys was suppose to refer our matter to the accounts departmen for reconnection of our service and promised feedback. <br> <br> We never received any feedback fro her till this date. When both my husband and i tried to follow up with her she was nowhere to be found. We kept calling the number she gave *** and eerytime that line woud ring to no asnwer. When it finally gets to be answered, she would just hang up the phone without even talking. so many attempts were made to reach her, but the same was done over and over again.<br> <br> We finally took it ourselves that we contact the Accounts enquiries including the call centre,only to be told that NOTHING was ever forwarded to them, only after 3 days they picked up the payment made without anything referred to them. We found that kind of service from GLADYS to be totally unacceptable and very rude. please can someone really look into such behaviour because not the 1st time from there.