Back office has no access to main office???

I have had a letter of termination from City of Johannesburg Water and when I called their call centre to check what is going on they said the account was up to date but the back office doesn't have the information!<br> Now I have to go to the local office, stand in a queue with my proof of payment and ID and all sorts of other documentation because they cant sort out their own system?? Completely unbelievable.....<br> I see they don't ever bother replying to complaints so this is really just a vent!