ARROGANT, DISGUSTING COJ CALL CENTER AGENT!!!

I phoned COJ call centre to lodge my complaint. The City Power electricians came to sort out our neighbours electricity since they had no electricity for a week. Firstly, they were working at 9.30pm They had no torch to work with and was working using the street light which is obviously not bright enough to use working with live cables. My husband went to see what the problem was as we began experiencing problems with our electricity while they were working. They switched the neighbours power off at the light pole then without following the correct cable down, they then proceeded to cut wires willy nilly with a saw which went bright red from the heat of the live wires from our cable which was not switched off. The man cutting the cable could have shocked to death from his own incompetence. And they cut our power in the process instead of the neighbours. After connecting it back on, we only realized after they had left when I went to switch my geyser on, that they had connected the power incorrectly as my fridge and other appliances were no longer working. Then in the morning when my husband went into the bath, he got shocked as he opened the tap. We switched off our mains and I phoned the call centre at 8.00am. It took me half an hour to get through. After explaining everything to the call agent, she just said "Oh, so you have electricity?" as if there was no issue whatsoever to resolve. She told me to hold on and I waited on the line expecting her to get back to me with a reference no., instead she rudely kept me hanging on the line until my call cut off. I phoned back, got back to the same woman, whose name was Nelly and I asked her why she had left me on the line until my call cut off. With such audacity and arrogance, she didn't reply or even speak to me and gave me the silent treatment on the phone. I cut the call and phoned again, expecting to get another call agent who would help me, and to my astonishment, I got Nelly again. When I asked her what her problem was, she just did the same thing and kept completely silent, ignoring me completely. I got so mad at her and shouted what bull**** people were working there and what a bull**** department COJ was. And after this treatment, I don't blame people for *****ing electricity the way they do and making ******* connections all over because we the paying citizens get treated in such an ill-mannered way when they are actually supposed to be licking the boots of good paying customers!!! If they cannot do their jobs properly and politely, there are many good, hardworking people out their desperate for jobs. Mashaba needs to sort his employees' attitudes out and get good, competent, polite workers first on his department if he intends getting anywhere and accomplishing anything in our City! And to think, now they want to increase electricity prices again! Absolutely disgusted!!!