Account Balance Enquiry Call Centre Experience.

I called the customer care line for city of Johannesburg municipality 4 times. First two times, I entered my account number for a balance enquiry on my account. it would ring, then the line would go dead. I then decided t call again and not enter my account number and press star for a consultant. The line still rang and then would go dead. The 4th and final time, I called, pressed * for a consultant and held on. I could hear there was someone on the other side and they were just not saying anything. I held on for 7 frustrating minutes and decided to hang up. Gomolemo Kekana called me back from his personal cellphone, apologized for the departments poor line connection and gave me the best assistance. He updated my details, arranged that my statements be emailed to me and gave me my balance. Thank you for the excellent service Gomolemo. Please keep it up.