Acc billing complain

i had an enquiry about my Acc,what happened is i changed my unit but my statement was being delivered with the previous unit number my assumption was i am receiving a wrong statement which belongs to the person who is now staying in unit number 104 my previous Unit which was later confirmed by Mr Venter (supervisor) who was very helpful.now the lady by the of Luambo was very rude she kept talking over me and giving example which didn't make sense she end up just putting me on hold because i ddnt understand the wrong information she was giving me,i have never experienced such bad service in my entire life!! <br> that women should get training on listening skills and she must stop giving stupid examples that doest make sense. she is one loud clueless agent!<br>