Abused by City power

I am staying in a complex in Roodepoort called Silver Birch Gardens cnr Roma and snipe street we don't have electricity since 10am 27th of November till today we are not owing city power but have not been restored until today no updates our neighbour's are having electricity all our food has rotten we tried calling our counselor for assistance and also surrounding areas counselors even city power managers we not getting we have people who takes medication that have to be refrigerated this issue is not taking a tall on us emotionally,financially but also health wise the painful part is the electricity bill will be the same as last month with so many days without electricity