3 Months to register account in incorrect name!

I went to the offices on the 7th of December to log a call to register the account for our property in our names, basically transfer of ownership. First, they told me in December nothing much would which I understand. I phoned on the 29th of January 2018 (which gave them basically 2 months) to just transfer the account to our name. To my surprise, I phone and they have registered the account, but in some companies name that we have no idea about! The lady, Ntombifuthi, then promised to escalate and for me to phone back on Friday 2nd February. I phone back on Monday, 5 February, and again, the account is still registered in the companies name and nothing has been done. All they can do is log ANOTHER query and I have to wait ANOTHER 30 business days. Please tell me, how difficult is it to just transfer a account from one name to another????????????