2 years we have tried to get you to correct

For the past 2 years we have tried to get you to correct this account due to overbilling now you are telling us you will disconnect my Mom's water if she does not pay<br> She has been going to your office every month to get this resolved and all she gets is a another reference number, you replaces her water meter now 3 times as the job card and water meter was never correctly linked,<br> How can an old ladies run up a bill of R10,000.00 in one month and you just keep stone walling. And giving her phone calls telling her pay or else. Account number *** <br>