ZERO CUSTOMER SERVICE FROM CITY OF CAPE TOWN

ATTENTION: CITY OF CAPE TOWN URGENT ACTION REQUIRED (REF’s: *** + *** + ***)

It is with regret that I need to resort to posting this issue on hellopeter but after numerous calls we have had ZERO assistance from the City of Cape Town to fix a municipal water leak that was first reported to your call centre on 07 SEPTEMBER 2020. It has been 1 month since the first report to your call centre and no action has been taken - we URGENTLY require this to be fixed as it is now causing serious damage to our property. Please escalate this matter to your senior management team and confirm the details of who will action this serious complaint? Also provide the contact details to whom I can submit my claim to for damages to my property as this will now fall on to the COCT’s bill for settlement. The customer service is unacceptable and requires urgent attention!

Municipal water leak address: 10 Simond Road, Pinehurst, 7550 Water from the municipal leak is flowing onto the property of 8 Simond Road and causing serious damage (since 7 SEP 2020 when this issue was first reported = no ACTION!!)

Various references provided by COCT (BUT NO ACTION HAS BEEN TAKEN) *** *** ***

Please action this urgently.