Wrongful Water Disconnection Despite Account Being Up To Date - ***

I settled all outstanding municipal arrears in full on 22 September 2026, and my account is completely up to date. We continued receiving water without any issues following the payment.

However, on 09 October 2026, the City of Cape Town disconnected my water supply without any explanation or justification.

I contacted the municipality immediately to establish why my water had been disconnected, only to be informed that the disconnection was wrongful. I was issued reference number ***. Despite this acknowledgement, my water supply has STILL NOT BEEN RESTORED!

WHY WAS MY WATER DISCONNECTED WHEN MY ACCOUNT IS FULLY PAID, AND WHY HAS IT STILL NOT BEEN RECONNECTED AFTER THE CITY ACKNOWLEDGED ITS ERROR?

What makes this situation even more unacceptable is that I live with a bedridden elderly parent who depends on access to water for basic hygiene, care and daily living. This is not merely an inconvenience; it is a serious health and welfare concern.

I am extremely disappointed by the treatment I have received. I also have serious concerns regarding my previous interactions with an official at the Kuils River municipal offices, whose conduct left me with the impression that a bribe was expected. I am concerned that the subsequent disconnection may have been retaliatory, and I demand that this matter be formally investigated.

It is absolutely unacceptable that a resident who has settled every cent owed to the municipality should be subjected to such treatment.

I DEMAND THE FOLLOWING:

1. Immediate restoration of my water supply as a matter of urgency. 2. A written explanation of why my water was disconnected despite my account being fully paid. 3. An explanation of why the water supply has not been restored after the municipality acknowledged that the disconnection was wrongful. 4. A formal investigation into the circumstances surrounding this disconnection, including the conduct of the officials involved.

I am putting the City of Cape Town on notice that should my bedridden parent's health or well-being be compromised as a result of this situation, I reserve the right to pursue legal action against the City.

In the meantime, I will be consulting my legal representative regarding this matter.

This situation is absolutely unacceptable, and I expect immediate intervention, not another reference number or empty promises.

I require urgent feedback and confirmation of when my water supply will be restored.